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1. Return Window
We offer a 15-day return policy, which means you have 15 calendar days from the date of delivery to request a return.
To be eligible for a return, your item must be:
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In the same condition you received it
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Unused, unworn, and unwashed
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In its original packaging with all tags and accessories included
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Accompanied by a valid proof of purchase (e.g., order number or receipt)
2. How to Start a Return
To initiate a return, please contact us at zyntorllc@gmail.com with your:
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Order number
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Reason for return
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Photos (if the item is damaged or defective)
Once your return request is approved, we will provide instructions on where to send your return. Items sent back without first contacting us will not be accepted.
3. Return Shipping
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Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.
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We recommend using a trackable shipping method to ensure safe return delivery.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5โ10 business days.
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Original shipping fees are non-refundable unless the return is due to our error.
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If your refund is late or missing, please check with your bank or credit card company first. If the issue persists, contact us at zyntorllc@gmail.com.
5. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you received the wrong product, please contact us within 3 days of delivery with photos and a description of the issue. We will arrange for a replacement or full refund at no additional cost.
6. Non-Returnable Items
Certain types of items cannot be returned, including:
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Gift cards
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Downloadable software or digital goods
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Items marked as Final Sale
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Perishable goods (if applicable)
Please contact us if you have questions about your specific item.
7. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the item you want.
8. Contact Us
If you have any questions about your return or refund, reach out to us at:
Zyntorr LLC
๐ 30 N Gould St #54357, Sheridan, WY 82801
๐ง zyntorllc@gmail.com
